Frequently Asked Questions
Please read our FAQs before sending us a message
When will my order ship?
Orders usually ship within 24 hours. If you need your product in a rush please email customer service at firstname.lastname@example.org
Can I pick up my order?
We do not offer a pick up option. However, if you are a returning customer we may be able to accommodate pick-ups upon request.
Whom do you service? Only businesses?
We specialize in servicing supermarkets, restaurants, caterers, bakeries, nursing homes etc. However, one out of every twelve orders are shipped to residential addresses. Yes! We also offer our great pricing and customer service to private individuals, not only to businesses.
Do you drop ship?
Most of our products our stocked in at least one of our warehouses. However, some products are drop shipped. Most of the drop shipped products are custom ordered items.
What's your return policy?
We accept returns on products in original packaging unused and unopened. However, there is a 20-30% restocking fee for returns
I'm not sure which product is right for me, can you help?
Definitely! Our customer service team are trained with item knowledge and can help you out.
I can't find an item. Do you stock it?
We have a vast array of items which are not listed on our site. If you can't find an item, please reach out to us and we'll accommodate you.
What's a good contact number?
To speak to one of our reps feel free to call us at 845-377-5926